Psychological safety [ sīkəˈläjək(ə)l sāftē ]
The belief that one can speak up about ideas, questions, or concerns without the risk of punishment or humiliation, even if they make a mistake.
Source: Amy Edmonson, Harvard Organizational & Behavioral Scientist
Psychological safety is crucial to fostering workplaces of inclusion and belonging, and is especially important with mixed-age teams. It can alleviate tension between generations and have a major positive effect on morale, engagement, and productivity.
It can be a particular challenge to foster this in a hybrid workplace, but it can be done with intention.
Freelancers are an imperative and important group, yet are often left out of agency initiatives, which is a major missed opportunity. The industry has always relied on freelance talent at all levels. Often, older employees who are forced out turn to freelance or contract work. And that dries up as age goes up.
Considering freelancers as a part of your overall talent strategy and including them in all aspects of agency culture can be a good way to make strides in age-inclusion.